Refund policy

Article 8 - REFUNDS AND RETURNS

Returns are arranged by COHETE CLASS SAS worldwide. In the event of a return, a fixed contribution towards return logistics costs will be deducted from the refund in the amount of €9.95 for returns made from an EU country and €39.95 for returns made from a non-EU country.

IMPORTANT: In view of their clearly personalized and/or custom-made nature, personalized items cannot be refunded or exchanged.

The Customer will be able to return his order within 15 days following the reception of his order.

Products must be returned in their original packaging, in their original condition, with all components (cloth bag and paper bag), new, unworn and unwashed. If your order contains gifts, they must also be returned (pouch, case, shoulder strap, etc.).

To make a return, the customer must send a return request to our customer relations department at the following address: info@josefina.fr within 15 days.

IMPORTANT: Until we have received the return package in our warehouse, the package is the responsibility of the customer.
Any bag damaged during transport due to packaging that does not comply with our instructions (original box, in its original condition, with all components (cloth and paper bag), new, unworn, unwashed) will not be reimbursed.

In the event of a return of an order shipped using an express delivery option selected by the Customer, the additional charge relating to this express service will not be refunded.

Once the return is validated, the Customer will receive the reimbursement by the same means as the payment within 30 days, less, where applicable, the fixed contribution towards return logistics costs mentioned above.

Should the Customer fail to comply with the present conditions, in particular the return or exchange conditions, COHETE CLASS SAS will not be able to reimburse the Products concerned.