Terms of Sales
The general terms and conditions of sale described hereafter detail the rights and obligations of the company COHETE CLASS SAS and its Customer within the framework of the sale of leather goods. The General Terms and Conditions of Sale apply to all orders placed with COHETE CLASS SAS for all items and services offered on the website www.josefina.fr.
COHETE CLASS SAS reserves the right to adapt or modify the present terms and conditions at any time, the version of the general terms and conditions of sale applicable to any transaction being the one appearing online on the website www.josefina.fr at the time of the order. Consequently, any service accomplished by the company COHETE CLASS SAS implies the adhesion without reserve of the buyer to the present general conditions of sale.
www.josefina.fr (hereinafter referred to as "the Site") is published by the company COHETE CLASS SAS with a capital of 35,000 euros, whose head office is located at 26 Rue Brunel, 75017 Paris, registered with the RCS of Paris under the number 802 439 638, intra-community VAT number FR8680243963800015 (hereinafter referred to as "COHETE CLASS" or "the Company").
Article 1 - CUSTOMER
The Customer must ensure that the data he/she provides are accurate and complete. In case of error in the wording of the addressee's coordinates, COHETE CLASS SAS cannot be held responsible for the impossibility of delivering the product(s).
Article 1 - PRODUCTS
The detailed characteristics of the products offered for sale are presented on each product page of the website www.josefina.fr. The photographs do not enter the contractual field. The responsibility of COHETE CLASS SAS cannot be engaged if errors are accidentally introduced.
In case of non-conformity of the delivered product compared to its description on the Site, the Customer will be able to either exercise his right of withdrawal, or to implement the guarantee of conformity of COHETE CLASS SAS which will proceed, if necessary, either to the exchange or to the refunding of the price (in whole or part) possibly invoiced.
All the texts and images presented on the website of COHETE CLASS SAS are reserved, for the whole world, under the copyright and intellectual property rights; their reproduction, even partial, is strictly forbidden.
Article 3 - DURATION OF VALIDITY OF SALES OFFERS
The products are offered for sale while stocks last. In case of order of a product become unavailable, the Customer will be informed of this unavailability, as soon as possible, by e-mail.
Article 4 - PRICE OF THE PRODUCTS
The prices of the products are indicated in euros all inclusive of tax, by including the expenses of delivery. The carrier reserves the right to deposit the package in a relay point in case of absence during the delivery.
The amount of VAT is specified during the selection of a product by the customer and the shipping costs appear on the screen at the end of the selection of the different products by the customer. The value added tax (VAT) can be different according to the country of invoicing but the final price including VAT remains unchanged for all countries.
Concerning sales outside the European Union, the prices are FOB ex Paris. Customs clearance and payment of various duties and taxes are the responsibility of the Customer. These rights and sums are not under the responsibility of the Company and can only be given as an indication. They will be charged to the Customer and are his responsibility (declarations, payment to the competent authorities, etc.). COHETE CLASS SAS invites the Customer to inquire about these aspects with the corresponding local authorities.
COHETE CLASS SAS reserves the right to modify its prices at any time, but the ordered products are invoiced at the price in force at the time of the order registration. The products are payable cash the day of the effective order.
The proposed prices include the discounts and rebates that the company COHETE CLASS SAS would have to grant taking into account its results or the assumption of responsibility by the purchaser of certain services.
Article 5 - PAYMENT METHODS
The payment of the purchases is carried out:
● By PayPal account (or Bank Card via PayPal)
● By Bank Card via the secured Platform of our partner CIC
● By transfer:
SAS COHETE CLASS
BANCO/BANK: CIC (Crédit Industriel et Commercial)
RIB: 30066 10591 00020185801 74
IBAN: FR76 3006 6105 9100 0201 8580 174
The Customer expressly recognizes that the communication of his bank card number to COHETE CLASS SAS is worth authorizing the debiting of his account up to the amount of the ordered products.
The data recorded and kept by COHETE CLASS SAS constitute the proof of the order and of the whole of the past transactions. The data recorded by PayPal or CIC constitute the proof of the financial transactions.
Article 6 - ORDER
The customer validates his order when he activates the link "Order" at the bottom of the page "Shopping Cart" after having accepted the present conditions of sale. Before this validation, the customer is systematically proposed to check each element of his order; he can thus correct possible errors.
COHETE CLASS SAS confirms the order by e-mail; this information includes all the elements of the order (products, prices, availability of the products, quantity...). To this end, the Customer formally accepts the use of electronic mail for the confirmation by COHETE CLASS SAS of the content of his order. In any case, the invoices are available in the "my account" section.
Article 7 - DELIVERY
Deliveries are ensured by La Poste, Mondial Relay, Chronopost, UPS or DHL, from Monday to Friday, according to the option chosen by the Customer when validating his order. The carrier reserves the right to drop off the parcel at a relay point in case of absence during the delivery.
Free standard shipping 7 to 10 working days
Express shipping 9,95€:
- Europe : 2 working days
- Rest of the world : 5 working days
The delivery time indicated during the registration of the order is only given as an indication and cannot be guaranteed. COHETE CLASS SAS cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
Delivery is made to the relay point chosen by the customer or to the complete delivery address indicated by the customer, it being specified that this address must be the customer's home address, the address of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or post office boxes.
Orders are shipped on average within two working days. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: telephone number, street number, building number, staircase, access codes, names and/or intercom numbers, floor, etc.).
In the event of missing or damaged goods during transport, the purchaser will have to formulate all the necessary reserves on the purchase order upon receipt of the said goods. These reservations must also be confirmed in writing within five days of delivery (to the following address email@example.com).
In case of delivery of one or more products outside the territory of the European Union and in the DROM- COM, the Customer declares himself the importer of the product(s) and accepts that in such a case, the company COHETE CLASS SAS may be materially unable to communicate to him/her an exact information on the total amount of the expenses related to the customs duties and formalities or the import taxes applicable in the country where the delivery of the Product is requested.
Article 8 - REFUNDS AND RETURNS
Returns are free of charge worldwide and are at the expense of COHETE CLASS SAS.
IMPORTANT: Given their clearly personalized and/or custom-made nature, personalized items cannot be refunded or exchanged.
The Customer will be able to return his order within 15 days following the reception of his order.
The products must be returned in their original packaging, in their original state, with all the elements (cloth bag and paper bag), new, not worn, not washed. If your order contains gifts, they must also be returned (pouch, case, shoulder strap, etc.)
To make a return, the customer must make a request to our customer relations department at the following address: firstname.lastname@example.org within 15 days.
IMPORTANT: As long as we have not received the return package in our warehouse, the package is under the responsibility of the customer.
Any bag damaged during transport because of a packaging that does not respect our instructions (original box, in their original condition, with all the elements (fabric bag and paper bag), new, unworn, unwashed) above will be refused reimbursement.
Once the return is validated, the Customer will receive the reimbursement by the same means as the payment within 30 days.
If the Customer does not respect the present conditions, in particular the conditions of return or exchange, COHETE CLASS SAS will not be able to proceed to the reimbursement of the concerned Products.
Article 9 - AFTER-SALES SERVICE
For any additional information concerning an order placed on the Site www.josefina.fr, the Customer should contact the Customer Service at email@example.com. Our customer service is open from Monday to Friday from 9am to 5pm.
GUARANTEE: the repairs of the product(s) are taken care of up to one year from the date of receipt of the product(s) by the Customer; after this period, a contribution of 69€ including VAT, including shipping and repair, will be requested from the Customer for the repair of the product(s) concerned.
It should be noted that the color of the brown leather used for the manufacturing of the products of the Company COHETE CLASS SAS can vary from one tone, from one bag to another. Brown leather is very natural and develops a patina over time thanks to the wax that protects it: the leather becomes darker and more beautiful with use.
It is reminded that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect his own data and/or software from contamination by any virus circulating on the Internet.
COHETE CLASS SAS
26 Rue Brunel
Registered with the RCS under the number 534 652 854 00015
The director of the publication is Mrs France Herbeau in her capacity as president.
Contact : firstname.lastname@example.org
POLITIQUE DE CONFIDENTIALITÉ
In accordance with the provisions of the law n° 78-17 of January 6, 1978 relating to data processing, the files and freedoms, the site was the subject of a declaration with the CNIL (Commission Nationale Informatique et Libertés) under the number 1837020.
All the information of your account is used only within the framework of your commercial relation with www.josefina.fr. This information is never shared with third parties or resold.
Finally, your banking information is never in our possession. The transactions are entirely processed by PayPal or by the secure payment module of our partner CIC.
JOSEFINA PERSONAL DATA PROTECTION POLICY (hereinafter "Policy")
In this Policy you will find information about:
- Who we are
- What data we may collect about you
- How we collect or receive your data
- For what purposes we may use your data
- How long we keep it
- To whom we may disclose it
- How we protect it and ensure its confidentiality
- What are your rights under the European Regulation
- How to contact us if you have any questions about our use of your personal data
- Information on cookie management
1. WHO we are
" Josefina", "we", "us" and "our" refer to: COHETE, a simplified joint stock company under French law with its registered office at 26 Rue Brunel, 75017 Paris, France, registered with the Paris Trade and Companies Register under number 802 439 638, intra-community VAT number FR8680243963800015.
2. WHAT data do we collect about you?
"Personal data" refers to any information that can be used to identify you either directly (such as your name) or indirectly (for example, through an order number).
Depending on the data you provide or share with us, personal data may include information about:
● Your identity and status;
● Your contact data (postal address, email, phone number);
● Your personal preferences;
● Your online purchases;
● Your online journey (Josefina.fr, social network pages);
● Your repairs;
● Your requests via our customer service;
● Our events in which you participate.
In the context of an application to Josefina, we may collect the following information:
● Your identity;
● Your contact data;
● Your Curriculum Vitae;
● Your cover letter.
We invite you to keep us regularly informed in writing of any changes concerning your contact details.
3. HOW do we collect or receive your data?
In the course of our relationship, we may collect and receive data from you:
In the following contexts:
● Account creation and management;
● Signing up for newsletters and marketing communications;
● Web browsing;
● User content;
● Use of digital applications;
● Event attendance;
● Job application.
Via the following contact points:
● Journey on Josefina.co.uk;
● Relationship with Customer Service;
● Forms you fill out in store or online;
● Digital applications you use;
● Josefina pages on social networks you visit and comment on / like;
● Ads in internet media you click on;
● Ads in search engines you click on.
4. FOR WHAT PURPOSE is your data used by Josefina?
The PURPOSE of processing your data is THE MANAGEMENT OF OUR CUSTOMER RELATIONSHIP. This includes, depending on the context in which your data is collected:
● The management of your orders and their deliveries
● The management of our digital offers and communications to you
● The management of your profile*
● The management of your requests
● The management of events you register/participate in
● The management of your application
● The management of our website and digital applications
● The improvement of our products and services
The LEGAL BASIS for the processing of your data can be, depending on the context in which they are collected:
● Your consent;
● The performance of a contract;
● A legal obligation where processing is required by law;
● Our legitimate interest, which may be (i) To personalize our communications (ii) To improve our products and services (iii) To prevent fraud (iv) To secure our tools.
* Please note that when we send or display personalized communications or content, we may use "profiling" techniques to assess and predict your personal preferences and/or interests. Based on this analysis, we send or display communications and/or content tailored to your interests/needs.
5. HOW LONG CAN WE KEEP IT?
We keep your personal data only for as long as is necessary to fulfill the purpose for which it was collected, to meet your needs, or to comply with our legal obligations.
In general, your personal data is kept in our database for no longer than:
● If you are a "prospect" (i.e. if you have never purchased a Josefina product but are interested in the Josefina brand) we keep your data for 3 years;
● If you are a "customer" (i.e. if you have already purchased a Josefina product) we keep your data for the duration of our commercial relationship +10 years;
● If you are a candidate (i.e. you apply for a job offered by Josefina) we keep your data 2 years;
● If cookies are placed on your computer, we keep them for a period not exceeding 13 months.
6. TO WHOM MAY WE SHARE YOUR DATA
WE ONLY SHARE INFORMATION WHERE NECESSARY AND WHERE POSSIBLE, IN PSEUDONYMISED FORM (not allowing direct identification) or FOR LEGITIMATE PURPOSES (to provide you with the services you have requested, to meet our legal obligations, to prevent fraud and/or to secure our tools, to improve our products and services, or after having obtained your consent to do so).
To Our Trusted Third Party Providers
For example, we outsource certain services to:
● Third parties that provide digital and e-commerce services;
● Advertising, marketing, digital communications and social networking agencies*;
● Third parties responsible for delivering a product to you;
● Third parties providing IT services;
● Payment service providers;
● Third parties that assist us with customer service;
● Third parties that assist us in organizing our events;
● Third parties that secure transactions made on Josefina .com against fraud and spoofing;
● Third parties in the event of a change of control, for legal reasons, or with your prior consent;
You may also choose to disclose your personal data to our partners, advertisers and affiliates by linking to and from their websites. Please note that these websites have their own privacy policies.
7. HOW do we protect and ensure the confidentiality of your data?
We take all appropriate precautions to ensure the security of your data.
We contractually require trusted third parties to whom we entrust the processing of your personal data on our behalf to do the same.
Your data may be transferred and stored outside the European Union and be accessible there for staff working for us or for one of our trusted third parties.
We do so in a rigorously secure manner and in accordance with applicable law and take the necessary steps to ensure that third parties adhere to the commitments set out in this Policy (including by entering into appropriate contracts, in line with the model set out by the European Commission).
8. YOUR RIGHTS UNDER THE EUROPEAN REGULATION "GDPR"
It is important that you have control over your personal data. Please find below a summary of your rights under the GDPR:
● Right to information;
● Right of access;
● Right to rectification;
● Right to erasure/right to be forgotten;
● Right to object to direct marketing, including profiling;
● Right to withdraw consent at any time for consent-based data processing;
● Right to object to processing based on legitimate interests;
● Right to complain to a supervisory authority;
● Right to data portability;
● Right to limitation;
● Right to deactivate cookies.
PLEASE CONTACT US AS INDICATED IN THE CONTACT SECTION BELOW IF YOU WISH TO EXERCISE THESE RIGHTS.
Please be aware that we may ask you for proof of your identity and full details of your request before processing it.
9. CONTACT US
If you have any questions about how we process and use your personal data, or if you wish to exercise any of the above rights, please contact us by sending an e-mail to email@example.com.
10. Cookie Management Information
This section is dedicated to our cookie management policy on the Josefina.com website. Its objective is to inform you about the origin and use of navigation information processed during your consultation of our website and about your rights.
● What is a cookie?
During the consultation of our website, we may be led, subject to your choices, to deposit on your terminal (computer, smartphone, tablet), thanks to your browser, a text file.
This text file is a cookie. It will allow Josefina, during its period of validity or recording, to identify your terminal during your next visits.
Only the issuer of a cookie is likely to read or modify the information contained in it.
Below you will find information relating to cookies that may be deposited on your terminal when you visit pages of the Josefina.fr site, either by third parties, as well as the means allowing you to delete/refuse the registration of these cookies on your terminal.
● What is the purpose of the cookies issued on Josefina.fr?
There are several categories of cookies, some are issued directly by Josefina and its service providers, others may be issued by third-party companies.
● Cookies issued by Josefina and its service providers
Different kinds of cookies may be deposited on your terminal when you browse our website:
- "Essential" cookies
These cookies are essential for browsing our site, particularly for the proper execution of the ordering process. Their deletion may lead to difficulties in browsing our site and the impossibility of placing an order. These cookies are also necessary to monitor Josefina's activity. These cookies may be installed on your terminal by Josefina or by its service providers.
- "Analytical and Personalization" cookies
These cookies are not essential for navigation on our site but may allow, for example, for you: to facilitate your searches, to optimize your purchasing experience, and for us: to better target your expectations, to improve our offer, or to optimize the functioning of our site.
What is the interest of seeing promotional offers and advertisements adapted to your navigation?
The objective is to present you the most relevant offers and advertisements possible. To this end, cookie technology allows us to display, in real time, the content that is most relevant to your interests, based on your recent browsing on our site.
Your interest in the content that is displayed on your terminal when you visit a site often determines the advertising resources of that site, allowing it to operate its services, often provided free of charge to users. You may prefer to see offers and advertisements that interest you rather than content that is of no interest to you. Josefina, as well as advertisers, would like to see their offers and advertisements displayed to Internet users who are likely to be interested in them.
Please note that if you share the use of your terminal with other people:
If your terminal is used by several people and when the same terminal has several browsers, we cannot be sure that the services and advertisements intended for your terminal correspond to your own use of it and not to that of another user of this terminal.
Where applicable, the sharing with other people of the use of your terminal and the configuration of your browser settings with regard to cookies, are your free choice and your responsibility.
● Cookies issued by third-party companies
We are likely to include on our site, computer applications from third parties, which allow you to share content on our site with other people or to let these other people know your consultation or your opinion regarding content on our site. This is notably the case of "Share" and "Like" buttons from social networks such as Facebook, Twitter, Instagram, Pinterest, etc.
The social network providing such an application button is likely to identify you thanks to this button, even if you did not use this button when visiting our site. Indeed, this type of application button may allow the social network concerned to track your browsing on our site, simply because your account with the social network concerned was activated on your terminal (open session) during your browsing on our site.
We have no control over the process used by social networks to collect information relating to your browsing on our site and associated with the personal data they have.
We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, including advertising, of the browsing information they may collect through these application buttons. These protection policies must notably allow you to exercise your choices with these social networks, notably by setting up your user accounts for each of these networks.
To find out about the privacy protection policies of the aforementioned social networks go to their websites.
● Managing the cookies deposited on your terminal
The recording of a cookie in your terminal is subject to your will.
Thanks to the settings of your browsing software, you can, at any time, simply and free of charge, choose to accept or not the recording of cookies on your terminal.
You can configure your browser software as you wish, so that cookies are (a) accepted and saved on your terminal or, on the contrary, (b) so that they are refused.
- Acceptance of Cookies
If your browser software is configured to accept the saving of cookies on your terminal, the cookies integrated into the pages and content that you have consulted will be systematically saved on your terminal.
- Refusal of Cookies
You can set your browser to:
- offer you the option of accepting or refusing cookies from time to time, before a cookie is likely to be saved;
- systematically refuse the saving of cookies in your terminal.
Warning: Any setting you may make in your browser concerning the acceptance or refusal of cookies may modify your browsing on the Internet and your conditions of access to certain services that require the use of these same cookies.
For example, by refusing certain essential cookies you may no longer be able to place an order on our site.
If you choose to refuse the recording of cookies in your terminal or if you delete those recorded there, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.
● How to exercise your choices, depending on the browser you use?
The configuration of each browser software is different. It is generally described in the help menu of your browser software. We therefore invite you to read it. This will allow you to know how to modify your wishes regarding cookies. Internet Explorer
™ : https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari : https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=en_US
Chrome : https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox : https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences