FREE SHIPPING AND RETURNS WORLDWIDE

SHIPPING

Deliveries are carried out by La Poste, Mondial Relay, Chronopost, UPS or DHL, Monday to Saturday, depending on the option chosen by the customer at the time of validating their order. The carrier can drop off the package at a pickup point if the customer is absent during delivery.

Orders are shipped on average every 2 (two) working days. You need to add the shipping time.
The timescales indicated are indicative deadlines, corresponding to the average time for processing and delivery. COHETE CLASS cannot be held responsible for any consequences due to a delivery delay not of their own making.In order to respect the deadlines, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.).

Free standard shipping:
– 7 to 10 working days
Express shipping 9.95€:
– Europe: 2 working days
– Rest of the World: 5 working days

IMPORTANT: For sales outside the European Union, prices are FOB departing from Paris. Customs clearance, payment of various duties or taxes are the responsibility of the Customer. These rights and sums are not the responsibility of the Company and cannot be given as an indication. They shall be borne by the Client and are his responsibility (declarations, payment to the competent authorities, etc.) In the event of delivery of one or more products outside the territory of the European Union and in the DROM-COM, the Customer declares that it is the importer of the product(s) and accepts that in such a case, the company COHETE CLASS SAS may be materially unable to provide it with accurate information on the total amount of the fees relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.

RETURNS

Returns are free of charge worldwide and are the responsibility of the company COHETE CLASS SAS.

IMPORTANT: Given their clearly personalized character and / or made on demand, personalized items cannot be refunded or exchanged.

The Customer may return the order within 15 days of receiving the order.
The products must be returned in their original packaging, in their original condition, with all the elements (fabric bag and paper bag), new, unworn, unwashed.
If your order contains a present (pouch, small case, extra strap etc.), you may return it with your order.
To make a return, the customer must make a return request to our customer relations department at the following address: info@josefina.fr within less than 15 days.

IMPORTANT: As long as we have not received the return package in our warehouse, the package is under the responsibility of the Customer. Any bag damaged during transport because of a packaging that does not comply with our instructions (original box, in their original condition, with all the elements (fabric bag and
paper bag), new, unworn, unwashed) will not be refunded.

Once the return has been validated, the Customer will receive a refund by the same means as the payment within 30 days. In any case, the return costs are borne by COHETE CLASS SAS if the product delivered is different from the product ordered or damaged. If the Client fails to comply with these conditions, in particular the return or exchange conditions, COHETE CLASS SAS shall not be able to refund the Prod