FREE SHIPPING AND RETURNS WORLDWIDE

Free shipping and returns in Belgium, France, Spain and Luxembourg (avec Mondial Relay).

SHIPPING

Deliveries are carried out by La Poste, Mondial Relay, SEUR, Chronopost, MRV, Fedex or DHL, Monday to Saturday, depending on the option chosen by the customer at the time of validating their order.

Orders are shipped on average every 2 (two) working days. You need to add the shipping time.

The timescales indicated are indicative deadlines, corresponding to the average time for processing and delivery. COHETE CLASS cannot be held responsible for any consequences due to a delivery delay not of their own making.

So that deadlines are respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.).

 

SHIPPING TO FRANCE, BELGIUM, SPAIN & LUXEMBOURG:

  • Mondial Relay delivery: FREE SHIPPING  to France, Belgium, Spain and Luxembourg in a Parcel Point near your house. Please check at  www.mondialrelay.fr , www.mondialrelay.be or www.puntopack.es. 10 working days.
  • Standard delivery: 5 euros. 10 working days.
  • Express delivery: 12 euros. 2 working days.
  • You can also can come to our Showroom in Paris. Please write us at info@josefina.fr.

 

SHIPPING TO OTHER COUNTRIES:

  • EUROPE (including Switzerland and Norway): FREE in 10 working days and 12 euros in express (2-4 working days).
  • REST OF THE WORLD: FREE in 10 working days.

 

For shipping for other countries please write us at: info@josefina.fr.

Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.

 

RETURNS

You have fifteen (15) days from when you receive your order to return your purchases for a refund. The items must be returned in their original condition, in their original state, brand new, not worn, unwashed and in their original packaging (Shipping Box, Paper bag, Tote bag, and card).

IMPORTANT: Please note that Personalized products with initials cannot be exchanged nor returned due to their unique and personalized characteristic: they have been produced exclusively for you.

 

To make a return, the customer must follow the procedure indicated bellow within 14 days after receiving your order:

  • Please, notify your return by email at info@josefina.fr within 14 days after receiving your order.
  • Put your item(s) in the original JOSEFINA packaging (Original box, tote bag, paper bag).
  • Send back with the DHL label sent by our Josefina team.

 

The repayment term for COHETE CLASS SAS (JOSEFINA) to the customer in the event of withdrawal is 15 (fifteen) days, once the product which the customer is returning has been recovered.

If the customer does not adhere to these terms and conditions, including conditions of return or exchange, COHETE CLASS SAS cannot proceed to refund the products in question.