GENERAL TERMS AND CONDITIONS

COHETE CLASS SAS reserves the right to adapt or modify at any time, the version of the general conditions of sale applicable to any transaction being the one appearing online on the site www.josefina.fr at the time of the order. Consequently, any service performed by the company COHETE CLASS SAS implies the unreserved acceptance of the buyer to these general conditions of sale.

www.josefina.fr (hereinafter referred to as “The website”) is published by the company COHETE CLASS SAS with a capital of 35,000 euros, whose registered office is at 26 Rue Brunel, 75017 Paris, registered at the Paris RCS under the name of 802 439 638, intra-Community VAT number FR8680243963800015 (hereinafter referred to as “COHETE CLASS” or “the Company”).

 

The general terms and conditions (hereinafter “GTC”) are therefore applied to any order for bags made through the web www.josefina.fr.

The use or access to this site implies that you (hereinafter “user”) acknowledge having read and understood the present legal conditions of use, and agree to comply with them in full.

If you as a user do not agree with any of these conditions you must stop accessing this site.

COHETE CLASS SAS reserves the right to adapt or modify the GTC at all times

The version of the GTC that is applied is the one that is updated in the page www.josefina.fr at the time of the online purchase.

This site is located and is operated from France. All questions relating to this site are governed by French law and are subject to the jurisdiction of the competent Courts and Tribunals of France, without the principles of conflict of laws being applicable.

 

Article 1- CUSTOMER

The Customer must ensure the accuracy and completeness of the data it provides. In case of error in the wording of the recipient’s contact information, COHETE CLASS SAS cannot be held responsible for the impossibility of delivering the product.

 

Article 2 – PRODUCTS

The detailed characteristics of the products offered for sale are presented in each product page of the www.josefina.fr website. The photographs do not enter the contractual field. The responsibility of the company COHETE CLASS SAS cannot be engaged if errors are introduced accidentally.

In case of nonconformity of the delivered product in relation to its description on the Site, the Customer may either exercise his right of withdrawal or implement the guarantee of conformity of COHETE CLASS SAS which will proceed, if necessary, either to the exchange is to refund the price (in whole or part) possibly invoiced.

All the texts and images presented on the site of the company COHETE CLASS SAS are reserved, for the whole world, under the rights of author and intellectual property; their reproduction, even partial, is strictly forbidden.

 

Article 3 – PERIOD OF VALIDITY OF SALE OFFERS

The products are offered for sale until the stock is exhausted. In case of order of a product become unavailable, the customer will be informed of this unavailability, as soon as possible, by email.

 

Article 4 – PRICES

The prices of the products are indicated in euros all taxes included, including delivery costs in Relay points in France, Spain, Belgium and Luxembourg (for the other modes of delivery and other countries, delivery charges will be added).

The amount of VAT is specified when selecting a product by the customer and shipping costs appear on the screen at the end of the selection of different products by the customer. Value Added Tax (VAT) may differ depending on the billing country.

For sales outside the European Union, prices are FOB departing from Paris. Customs clearance, payment of various duties or taxes are your responsibility.

The company COHETE CLASS SAS reserves the right to modify its prices at any time but the ordered products are invoiced at the price prevailing at the time of the registration of the order. The products are payable in cash on the day of the actual order.

The proposed rates include rebates and rebates that the company COHETE CLASS SAS would have to grant based on its results or the assumption by the purchaser of certain services.

 

Article 5 – PAYMENT TERMS

The payment of purchases is made:

  • By Paypal account (or Credit Card via Paypal)
  • By credit card via the secure platform of our partner CIC.
  • By transfer :

SAS COHETE CLASS 

BANK: CIC (Industrial and Commercial Credit)

RIB: 30066 10591 00020185801 74

IBAN: FR76 3006 6105 9100 0201 8580 174

SWIFT: CMCIFRPP

Country: France

 

The Customer expressly acknowledges that the communication of his credit card number to COHETE CLASS SAS is equivalent to the debit authorization of his account up to the amount of the products ordered.

The data recorded and kept by COHETE CLASS SAS constitute the proof of the order and all the past transactions. The data recorded by Paypal or CIC constitute the proof of the financial transactions.

 

Article 6 – ORDER

The customer validates his order when he activates the link »Order» at the bottom of the page »Shopping Cart» after having accepted the present conditions of sale. Before this validation, it is systematically proposed to the customer to check each element of his order; he can thus correct his possible errors.

COHETE CLASS SAS confirms the order by e-mail; this information includes all the elements of the order (products, price, availability of products, quantity …). For this purpose, the Customer formally accepts the use of email for the confirmation by the Company COHETE CLASS SAS of the content of his order. In any case, invoices are available in the “my account” section.

 

Article 7 – DELIVERY

Deliveries are made by La Poste, Mondial Relay, Chronopost, UPS or DHL, from Monday to Saturday, depending on the option chosen by the Customer during the validation of his order.

The delivery time indicated during the registration of the order is given for information only and cannot be guaranteed.

Delivery is made to the relay point chosen by the customer or to the complete delivery address indicated by the Customer, it being specified that this must be the Customer’s home address, a natural person of his choice or a legal person (delivery to his company). Delivery cannot be made to hotels or PO boxes.

Orders are shipped on average within two business days. In order for these deadlines to be respected, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, inter alia: telephone number, street number, building number, staircase number, access codes, names and / or intercom numbers, floor, etc.).

The times indicated are indicative times, corresponding to the average time of treatment and delivery. COHETE CLASS SAS cannot be held responsible for the consequences due to a delay of routing not being of its fact. 

In case of missing or damaged goods during transport, the buyer must make all the necessary reservations on the order form upon receipt of said goods. These reservations must also be confirmed in writing within five days of delivery (to the following address info@josefina.fr).

 

Article 8 – REFUNDS AND RETURNS

 

Returns are free for the following countries: Metropolitan France, Spain, Belgium and Luxembourg.

The return of products is the responsibility of the Customer for all other countries.

 

IMPORTANT: Given their clearly personalized character and / or made on demand, personalized items cannot be refunded or exchanged.

 

The Customer may return the order within 15 days of receiving the order.

The products must be returned in their original packaging, in their original condition, with all elements (fabric bag and paper bag), new, unworn, unwashed. To make a return, the customer must:

 

  1. Make a request to return to our customer service department at the following address: info@josefina.fr within less than 15 days.
  2. Send the package to the following address (within less than 15 days):

COHETE CLASS

26 Rue Brunel

75017 Paris (France)

 

Important message: As long as we have not received the package back in our warehouse, the package is under your responsibility. We recommend that you take insurance when sending.

For the return of a product purchased on www.josefina.fr you must contact a courier company, La Poste or Mondial Relay and we return the product to the address above. As a reminder, the cost of returns is the responsibility of the customer.

Once the return will be validated, you will receive the refund by the same means as the payment.

In any case, the return costs are borne by COHETE CLASS SAS if the product delivered is different from the product ordered or damaged. If the Customer does not comply with these conditions, in particular the return or exchange conditions, COHETE CLASS SAS will not be able to refund the Products concerned.

 

Legal information

It is reminded that the secrecy of correspondence is not guaranteed on the Internet and that it is up to each user of the Internet to take all the appropriate measures in order to protect his own data and / or software from the contamination of the Internet. possible viruses circulating on the Internet.

 

1. EDITOR

COHETE CLASS SAS

26 Rue Brunel 

75017 PARIS

 

Registered with the RCS under number 534 652 854 00015

The director of the publication is Mrs France Herbeau in her capacity as president.

Contact: info@josefina.fr

 

2. HOST

CDMON

 

PRIVACY POLICY

 

In accordance with the provisions of the law n ° 78-17 of January 6th, 1978 relative to the data processing, the files and the liberties, the site was the object of a declaration with the CNIL (National Commission Informatique et Libertés) under the number 1837020.

All information in your account is used only in the context of your business relationship with www.josefina.fr. This information is never shared with third parties or resold.

Finally, your banking information is never in our possession. Transactions are fully processed by Paypal or the secure payment module of our partner CIC.

In order to improve our service, the website “www.josefina.fr” may use cookies. This allows you to avoid identifying yourself with each of your visits. A cookie is a computer file stored on your hard drive, allowing you to recognize you, without limit in time. You can of course delete these cookies by disabling their use in your browser.

 

 

JOSEFINA PRIVACY POLICY (hereafter the “PRIVACY POLICY”)

 

We are committed to offering you personalised services while respecting your privacy and choices. We have created this Privacy Policy to be transparent with you about our policies and practices relating to the collection and use of personal data you provide to or share with us during our relationship through any touchpoints you use to interact with us (e.g. Customer Department, Josefina.fr, social media, digital app, events). Please read this Privacy Policy carefully.

 

In this Privacy Policy, you will find information on:

Who we are

What data may we collect about you

How we collect or receive your data

For what purposes we may use it

For how long we may keep it

Who we may share it with

How we protect it and keep it confidential

What are your rights under the European Regulation

How to contact us if you have any questions or concerns about our use of your personal data

Information about cookie management

 

  1. WHO are we?

 

When we say “Josefina”, “us”, “our” or “we”, we refer to COHETE, a “société par actions simplifiée” with offices located at 26 rue Brunel, 75017 Paris, France, registered under number 802 439 638 and EU VAT number FR8680243963800015.

 

  1. WHAT data may we collect about you?

 

“Personal data” means any information that could identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number). Depending on the data you provide or share with us, personal data may include information related to:

  • your identity and status;
  • your contact details;
  • your personal preferences;
  • your online purchases;
  • your online journeys (Josefina .com, social media pages, partners websites);
  • your repairs;
  • your requests through our customer department;
  • your participation to our events.

 

In the context of a job application with Josefina, we may collect the following information:

  • Your identity;
  • your contact details;
  • Your Curriculum Vitae;
  • Your cover letter.

 

We invite you to keep us informed in writing of any changes to your contact details.

 

  1. HOW we collect or receive your data?

 

As part of our relationship, we might collect or receive data from you.

 

In the following context(s):

  • Account Creation and management;
  • Newsletter and commercial communications subscription;
  • Purchases;
  • Online browsing;
  • Marketing surveys;
  • User Generated Content;
  • Use of Digital Apps;
  • Enquiries;
  • Participation to an event we organise;
  • Application for a job.

 

Via the following touchpoints(s):

  • fr journey;
  • Relationship with us during an event we organise;
  • Customer Department relationship;
  • Collection forms you complete online;
  • Digital apps you use;
  • Josefina social media pages you visit or comment / like;
  • Digital Media Advertising you click on;
  • Search Engines Paid Advertising you click on.

 

  1. FOR WHAT PURPOSES Josefina may use it?

 

The PURPOSE for the processing of your data is the MANAGEMENT OF OUR CLIENT RELATIONSHIP. It includes, depending in which context your data is collected:

  • The management of your orders;
  • The management of our digital communications and offers to you;
  • The management of your profile*;
  • The management of your enquiries;
  • The management of events you register and/or participate;
  • The management of your job application;
  • The management of our website and digital apps;
  • The improvement of our products and services.

 

The LEGAL BASIS for the processing of your data can be, depending in which context your data is collected:

  • Your consent;
  • The performance of a contract;
  • Legal grounds where a processing is required by law;
  • Our legitimate interest, which can be (i) To tailor our marketing communications; Improvement of our products and services; Fraud prevention; Securing our tools.

 

* Please note that when we send or display personalised communications or content, we may use some techniques qualified as “profiling” to evaluate and predict your personal preferences and/or interests. Based on our analysis, we send or display communications and/or content tailored to your interests/needs.

 

 

  1. FOR HOW LONG we may keep it?

 

We only keep your personal data for as long as we need it for the purpose for which we hold your personal data, to meet your needs, or to comply with our legal obligations.

 

As a general principle, your personal data will be retained in our client database for a period not exceeding:

  • if you are “prospect” (i.e. you have never purchased a Josefina product but you are interested in Josefina brand), we keep your data for 3 years;
  • if you are “client” (i.e. you have already purchased a Josefina product), we keep your data for the duration of our commercial relationship + 10 years;
  • If you are a “job candidate” (i.e. you apply for a job offered by Josefina), we keep your data for 2 years.
  • Where cookies are placed on your computer, we shall keep them for no more than 13 months.

 

We may retain some personal data to comply with our legal or regulatory obligations, as well as to allow us to manage our rights (for example to assert our claims in Courts) or for statistical or historical purposes.

 

When we no longer need to use your personal data, it is removed from our systems and records or anonymised so that you can no longer be identified from it.

 

  1. WHO we may share it with

 

WE ONLY SHARE INFORMATION ON A NEED TO KNOW BASIS WHERE POSSIBLE IN A PSEUDONIMIZED WAY ((not allowing direct identification) OR FOR LEGITIMATE PURPOSES (to provide you with requested services, to comply with our legal obligations, to prevent fraud and/or to secure our tools, to improve our products and services, or after having obtained your consent to do so);

 

To Our trusted third-party suppliers

 

For instance, we may entrust services to:

  • Third parties providing digital and e-commerce services;
  • Advertising, marketing, digital and social media agencies;
  • Third parties delivering a product to you;
  • Third parties providing IT services;
  • Payment service providers;
  • Third parties assisting us for customer care;
  • Third parties assisting us in the organisation of our events;
  • Third parties securing transactions placed through Josefina.fr against fraud and misappropriation;
  • Third-parties for change of control; for legal grounds; with your prior consent.

 

You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies.

 

We may also offer you the opportunity to use your social media login. Please be aware that in such case you share your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social media platforms have their own privacy policies.

 

  1. HOW do we protect it and keep it confidential?

 

We take all reasonable precautions to keep your data secure. We contractually require that trusted third parties who handle your personal data for us do the same. Your data may be transferred to, accessed from, and stored outside the European Union by staff members who work for us or for one of our trusted service providers. We do it only in a secure and lawful way and taking steps to make sure that third parties adhere to the commitments set out in this Policy (in particular by entering into appropriate contracts based on the template adopted by the European Commission).

 

  1. YOUR RIGHTS UNDER EUROPEAN REGULATION “GDPR”

 

It is important that you can control your personal data. Please find hereunder a summary of the rights you have under the GDPR:

  • The right to be informed;
  • The right of access;
  • The right to rectification;
  • The right to erasure/right to be forgotten;
  • The right to object to direct marketing, including profiling;
  • The right to withdraw consent at any time for data processing based on consent;
  • The right to object to processing based on legitimate interests;
  • The right to lodge a complaint with a supervisory authority;
  • The right to data portability;
  • The right to restriction;
  • The right to deactivate Cookies.

 

PLEASE CONTACT US AT THE CONTACT DETAILS BELOW TO EXERCISE THESE RIGHTS.

Note that we may require proof of your identity and full details of your request before we process your requests above.

 

  1. HOW TO CONTACT US

 

If you have any questions or concerns about how we treat and use your personal data or would like to exercise any of your rights above, please contact us by sending us an email at info@josefina.fr.

 

Do not hesitate to contact us if you wish to have the privacy policy in another language.

 

  1. Information about cookie management

 

This section presents our policy for managing cookies on the Josefina .com website.

It aims to explain where the browsing information processed when you visit our website comes from, how it is used, and your rights.

 

  1. What is a cookie? 

 

When you visit our website, we might, depending on the choices you make, store a text file on your device (computer, smartphone, tablet, etc.) through your web browser.

This text file is a cookie. For as long as it is valid and stored on your device, it will enable Josefina to identify your device when you visit the website in the future.

Only the issuer of a cookie can read or modify information stored in it.

Below you will find information on the cookies that might be stored on your device when you visit pages on the Josefina .com website, either by Josefina or by third parties, and how you can delete cookies or refuse to allow them to be stored on your device.

 

  1. What is the purpose of the cookies issued on Josefina .com?

 

There are several categories of cookie. Some of them are issued directly by Josefina and its providers, and some are issued by third-party companies.

 

  1. The cookies issued by Josefina and its providers

 

Various types of cookie might be stored on your device when you browse our website:

 

  1. “Essential” cookies 

 

These cookies are essential for browsing our website, including to ensure that the ordering process runs smoothly.  If you delete them it can cause difficulties when browsing our website and make it impossible to place an order. These cookies are also needed to track the activity of Josefina. They might be stored on your device by Josefina or by its providers.

 

  1. “Analytical and Customisation” cookies

 

These cookies are not essential for browsing our website but might make it easier for you to conduct searches, optimise your buying experience, and enable us to better determine your expectations, and improve our offering and the way our website works.

 

 

  1. What is the advantage of seeing promotional offers and adverts tailored to your browsing?  

 

The aim is to present you with offers and adverts that are as relevant to you as possible. To this end, cookies technology allows us to display, in real time, the content that corresponds most closely to your interests based on your recent browsing of our website. Your interest in the content displayed on your device when you browse a website often determines that website’s advertising resources, which in turn enable the website to operate its services, which are often provided free of charge to users. You would probably prefer to see offers and adverts that interest you rather than content which is of no interest to you. Similarly, Josefina, like any advertiser, would like its offers and adverts to be seen by internet users who might be interested in them.

 

Please note: if you share your device with other people:

 

If your device is used by several people and if one device uses several web browsers, we cannot be certain that the services and adverts delivered to your device are determined based on your use of the device and not on that of another user. It is your decision and responsibility whether you share use of your device and configuration of your web browser’s cookie settings with other people.

 

  1. Cookies issued by third-party companies 

 

Cookies are issued and used by third parties on our website in accordance with these third parties’ privacy protection policies. These cookies are not essential for browsing our website. We might include on our website applications produced by third parties which enable you to share our site content with other people or to tell other people what content you have been browsing or your opinions of it. This is true of the “Share” and “Like” buttons for social networks like Facebook, Twitter, Instagram and Pinterest.

Social networks that provide buttons like these might be able to use them to identify you, even if you did not use the button when browsing our website. This type of button can enable the social network concerned to track your browsing of our website, simply because you were logged into your account with the social network on your device (you had an open session) while you were browsing our website. We have no control over the process the social networks use to collect information relating to your browsing of our website and linked to the personal data they hold. We urge you to read these social networks’ privacy protection policies to find out for what purposes, including advertising, they use the browsing information they might collect using these buttons. These privacy protection policies must give you the option to inform the social networks of your choices, including by configuring your user accounts with each of them.

 

To read the privacy protection polices of the aforementioned social networks, visit their websites.

 

  1. Managing the cookies stored on your device

 

You can decide whether cookies are stored on your device.

 

Using your web browser settings, you can at any time simply and at no cost choose to accept or block the storage of cookies on your device. You can configure your web browser as you wish, so that cookies are (a) accepted and stored on your device, or conversely (b) blocked.

 

Consent to cookies  

 

If your web browser is configured to allow cookies to be stored on your device, the cookies embedded in the pages and content you browse will be routinely stored on your device.

 

Blocking cookies 

 

You can configure your web browser so that:

  • you are given the option to accept or block cookies on a case-by-case basis, before a cookie is likely to be stored on your device;
  • it always refuses to store cookies on your device.

 

Please note: Any changes you make to your web browser’s cookie acceptance or blocking settings may change your web browsing experience and the process of accessing services that require the use of these cookies.

 

For example, if you block essential cookies you might no longer be able to place orders on our website. If you choose to refuse to allow cookies to be stored on your device or if you delete cookies that are stored on it, we cannot accept any liability for the consequences should our services under-perform because we are unable to store or consult the cookies needed for these services to operate and which you might have blocked or deleted.

 

  1. How can you exercise your rights, depending on the browser you use? 

 

The configuration process is different for each web browser. It is usually described in the browser’s help menu. We suggest you find out how to configure your browser and change your cookies preferences.

 

For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

For Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=en_US

For Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html